RETURNS & CLAIMS

If you wish to return a product, please contact us at +27 82-688-8578 for instructions on returning/exchanging your items and to obtain a return authorization number. All Retail returns/exchanges suitable for resale may be returned for exchange, in-house credit or a full refund within 14 days of sale when accompanied with the invoice. All returns must include your original invoice, packaging as well as the reason for the return. No returns, exchanges and refunds will be granted until Drako Sports has received the product. Shipping costs are non-refundable and the customer is responsible for additional freight charges.

All Wholesale returns/exchanges suitable for resale may be returned for exchange, in-house credit or a full refund within 30 days of receipt when accompanied with the invoice. All returns must include your original invoice, packaging as well as the reason for the return. No returns, exchanges and refunds will be granted until Drako Sports has received the product. Shipping costs are non-refundable and the customer is responsible for additional freight charges.

Where Free Shipping applies – Any exchange or return will be charged back the original shipping value to the customer.

 

DEFECTIVE MERCHANDISE OR SHORT SHIPMENTS

If you have received a defective product please contact us immediately so that we can arrange the return. No claims for damaged, short shipment or incorrect product will be allowed unless made within 3 business days after receipt of goods. Drako will repair or replace damaged merchandise at no charge. Returns and Exchanges will not be granted for products that have been abused, misused or normal wear and tear. All returns will be exchanged as per the warranty guidelines and within the products warranty period. Please do not expect a refund; unless the product cannot be exchanged. All returns should include your original invoice and packaging and indicate the items you wish to return/exchange and describe the reason for the return. No returns and exchanges will be granted until Drako has received the defective product. Shipping costs are non-refundable. We recommend that you return your items via an insured carrier service as we cannot be responsible for lost packages. Only exchanges of equal value can be processed for items purchased. A note including your name, address, telephone number, original proof of purchase and exchange authorization number must be included in the package. Packages received without the appropriate information including an exchange authorization number and proof of purchase will not be processed. Credit card companies vary in the time it takes for a credit to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.